Kreative Imports Ltd Privacy Policy

Last updated on 31/05/2023.

Kreative Imports Ltd is the legal business entity trading as ‘5 Minutes to Delhi’.
For the purposes of Data Protection Laws, Kreative Imports Ltd is your data controller and is responsible
for processing your Personal Data. You can contact the data controller by emailing
support@5minutestodelhi.co.uk or by writing to us at:
Kreative Imports Ltd,
38 Foxborough Road,
Abingdon,
OX14 3AB,
United Kingdom.

Definitions

We/ us/ our means Kreative Imports Ltd, registered number 14684809, trading as ‘5 Minutes to Delhi’.
You/ your/ users/ user means any individual that browses our website, makes any purchases of our
products or uses our Service/ services, or creates a subscription.
Service refers to the https://5minutestodelhi.co.uk  website and any sub-domains of this site, all of the
products sold on this website, as well as the services and operations performed by us, which is owned and
operated by Kreative Imports Ltd.
Personal Data means data about a living individual who can be identified from those data (or from those
and other information either in our possession or likely to come into our possession).

 

INTRODUCTION

This Privacy Policy describes how your personal information is collected, used, and shared when you
visit or make a purchase from https://5minutestodelhi.co.uk (the “Site”).
This page also informs you of our policies regarding the collection, use, and disclosure of personal data
when you use our Service, as well as the choices and, where applicable, rights, you have associated with
that data. We use your data to provide and improve the Service. By using the Service, you agree to the
collection and use of information in accordance with this policy.
You must be at least 18 years of age to use this website. By using the website and agreeing to the Privacy
Policy and Terms of Service, you represent and warrant that you are at least 18 years of age.

 

SAFETY OF YOUR PERSONAL INFORMATION

Kreative Imports Ltd ensure that all information collected is stored safely and securely. We do this by:
1. Restricting access to personal information;
2. Securely destroying your personal information when it is no longer needed for our records retention
purposes;
3. The use of TLS to protect your personal and account information; and
4. The use of 128-bit SSL encryption technology by our payment processor (the details of which can be
found below).

 

WHAT PERSONAL INFORMATION DO WE COLLECT?

1. When you visit the Site, we automatically collect certain information about your device, including
information about your web browser, IP address, time zone, and some of the cookies that are installed on
your device. Additionally, as you browse the Site, we collect information about the individual web pages
or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device
Information.”

We collect Device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous
unique identifier. For more information about cookies, and how to disable cookies, visit
http://www.allaboutcookies.org.
We only use first-party cookies, some of which are essential cookies and are necessary for our website to
function correctly. Examples of the cookies that we use include:
1. Session cookies which keep users logged in on our website;
2. Persistent cookies that save the user’s preferences such as language; and
3. Cookies that remember items saved to a shopping cart.
If you do not consent to the use of such cookies, you should turn them off from within your browser
settings. However, this may impact the correct functioning of our website, in which case you may wish
not to continue using our Service.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser
type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you
browse the Site.

Click here to view our Cookie Policy.

2. When you create an account with us, we may store details you provide such as your username,
password, purchase history and preferences. We refer to this as “Profile Information”.
3. When you make a purchase or attempt to make a purchase through the Site, we collect certain
information from you, including your name, billing address, shipping address, email address, and phone
number. We refer to this information as “Order Information.”
4. When you complete the forms on our website which we provide for marketing purposes, we collect
and store the information you give such as your name, address, email address and contact number. We
refer to this information as “Contact Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking about Device
Information, Profile Information, Order Information and Contact Information.
Under GDPR, we will use the lawful basis of "contractual", where we use contact and payment data to
fulfil orders. When we use contact, survey, or customer behaviour data for marketing reasons, the lawful
basis will be "consent", or "legitimate interest". If you would like further information, please contact us
using the details within this Privacy Statement.

PAYMENT INFORMATION
We may provide paid products and/ or services within the Service. For this, we use third-party payment
processors to process payments, so we do not collect, store or manage your bank account and/ or card
details.
Such information is provided directly to our third-party payment processor, whose use of your personal
information is governed by their respective Privacy Policy.
The payment processors we work with are:
Stripe – their Privacy Policy can be viewed at https://stripe.com/gb/privacy
PayPal – their Privacy Policy can be viewed at https://www.paypal.com/uk/legalhub/privacy-full

HOW DO WE USE YOUR PERSONAL INFORMATION?
1. We use “contact data” to provide our Service and other various services, e.g send service messages,
communicate to you about your account/orders and to fulfil orders;
2. We use “payment information” to process payments and refunds;
3. If you have given permission, we may use your “contact data” to send you marketing emails, including
information about special offers or promotions; and
4. We may use your IP address to recognise you when you visit or return to our Website. This allows us to
track anonymised traffic and usage patterns, prevent or detect fraud and help us improve our Service. We
may use cookies to do this.

HOW DO WE SHARE YOUR PERSONAL INFORMATION?
We share your Personal Information with third parties to help us use your Personal Information, as
described above. We may also share your personal data with third parties who supply us with a relevant
service in order to fulfil our Service.
EXAMPLES:
1. We use Shopify to power our online store – you can read more about how Shopify uses your Personal
Information here: https://www.shopify.com/legal/privacy
2. We use Royal Mail to deliver orders, and will share your email address and mobile number with them
so that they can update you with the progress of your delivery – you can read more about how Royal Mail
uses your Personal Information here: https://www.royalmail.com/privacy-notice
3. Our Payments Providers – the details of which have been noted above.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to
respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise
protect our rights.

 

GOOGLE ANALYTICS

Google Analytics, a web analytics service provided by Google, observes and reports on website traffic. Google utilizes the gathered data to oversee and analyse the usage of our service, and this information is shared with other Google services. The collected data may be employed by Google to tailor and customize advertisements within its advertising network, so that advertisements on other websites within its advertising network are tailored specifically you to.

If you prefer not to share your activity on the service with Google Analytics, you can opt-out by installing the Google Analytics opt-out browser add-on. This add-on blocks the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from transmitting information about visit activity to Google Analytics.

In addition to this, we use the Google Conversion Tracking service as part of Google Analytics. This allows us to monitor the behaviour of our Website User’s. An example of this is collecting data on how often a contact form has been filled in. This also enables us to see how many clicks have come from adverts from external sources.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

META (FORMERLY FACEBOOK) PIXEL

The Meta Pixel is a tool provided by Meta Platforms, Inc. (formerly Facebook, Inc.) that allows us to track the actions of users who interact with our website. It helps us measure the effectiveness of our advertising efforts on the Facebook platform.

The Facebook Pixel may collect the following types of data:

- Pixel-specific Data: This includes Pixel ID and other information about the browser and device.

- Interactions: Information about your interactions on our website, such as page views, clicks, and form submissions.

- Device and Browser Information: Details about the device and browser you are using, such as device type, operating system, and browser type.

We use the data collected by the Facebook Pixel to:

- Measure the effectiveness of our advertising campaigns on Facebook.

- Understand and analyse user interactions with our website.

- Customize and improve the user experience on our website.

Your Choices

You can control the data collected by the Facebook Pixel through your Facebook ad settings and ad preferences. Additionally, you can use browser settings to control or block cookies.

Legal Basis for Processing

The legal basis for processing personal data using the Facebook Pixel is our legitimate interest in understanding and improving the effectiveness of our advertising and website.

We do not sell or share personal data collected by the Facebook Pixel with third parties, except as required by law.



TRANSFER OF PERSONAL INFORMATION OUTSIDE THE EU/ EEA
Your data may be transferred, stored and/or processed outside the UK and the EEA as we rely on third
parties such as Paypal and Stripe to fulfil our Service, who may operate from outside of the UK and the
EEA. We will only transfer your data outside of the UK and/or the EEA in compliance with the Data
Protection Laws and provided appropriate or suitable safeguards are in place to protect your data.

GENERAL DATA PROTECTION REGULATION (GDPR)
YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is
inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain
circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your
personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal
information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you
gave us to another organisation, or to you, in certain circumstances.
You can view, correct, update and delete most aspects of your personal information that is held about you
from within your account settings section. Alternatively, you can contact us through the contact
information that is provided both above and below to assist you in carrying out those tasks, as well as to
exercise your right to data portability if you wish for us to share your Personal Information with you or
another organisation.
Furthermore, you can withdraw your consent to the processing of personal data at any time by contacting
us using the contact details we have provided on this page. However, as detailed below, if you make a purchase from us we are required to hold some aspects of your Personal Information for a set period of
time so that we can comply with our legal obligations.
You are not required to pay any charge for exercising your rights. If you make a request or objection, we
have 30 days to respond to you.
Please contact us via the aforementioned details if you wish to make a request or an objection.
We may need to request specific information from you to help us confirm your identity and ensure your
right to access your personal data (or to exercise any of your other rights). This is a security measure to
ensure that personal data is not disclosed to any person who has no right to receive it. We may also
contact you to ask you for further information in relation to your request to speed up our response.
We try to process all legitimate requests within 30 days, however please note that this is not always
possible, such as in cases where the request is particularly complex or if you have made a number of
requests. If this is the case, we will notify you and ensure we keep you updated on your request.
It is important that the Personal Data we hold about you us both current and accurate, so please keep us
informed if your Personal Data changes during the period for which we hold it.

DATA RETENTION
When you place an order through our website, we retain your Personal Information for our records and to
carry out our Service. We delete personal data as soon as the purpose of storage no longer applies and
legal retention periods do not preclude deletion.
To determine the appropriate retention period for personal data, we consider the amount, nature, and
sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data and whether we can achieve those
purposes through other means, and the applicable legal requirements.
We have to keep basic information about our customers (such as contact, identity, financial and
transaction data) for six years from the date on which an individual ceases to be a customer for tax and
audit purposes.

REFERRAL PROGRAMME
If you supply us with a friend's email address for the "Refer A Friend" programme, we will use that email
address only to send a special offer to your friend. However, we do not wish to trouble people
unnecessarily, so please only use this part of the Service if you believe they have a legitimate interest in
our products and/ or Service having discussed it with them beforehand. We will provide your name in the
offer email to your friend so that they know where we got their contact details from.

COMPLAINTS
If you would like to make a complaint, please contact us via the email or physical address provided, so
that we can investigate any issues further and rectify any problems accordingly.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the
UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the
chance to deal with your concerns before you approach the ICO so please contact us at
support@5minutestodelhi.co.uk in the first instance.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our
practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a
complaint or objection in relation to matters relating to the processing of your Personal Information,
please contact us by e-mail at support@5minutestodelhi.co.uk or by mail using the details provided
below:
Kreative Imports Ltd
38 Foxborough Road, Abingdon, OX14 3AB, United Kingdom
We are registered with the Information Commissioner’s Register of Data Controllers under number
ZB550738.